E-commerce currently makes up 12% of the global sales market. It is also one of the fastest growing trends in retail and expected to show a growth rate of 200% by 2020.
This growth in e-commerce is attributed to the number of SMEs who operate in this field and are incorporating new purchasing methods into their growth strategies. E-commerce customers undergo an omnichannel UX, meaning they are taken from item selection to purchase in an uninterrupted journey. Yet despite this smooth front-end experience, many online vendors are unable to enjoy the same back-end UX.
“The biggest problem that many online vendors face is a lack of all-in-one software, which allows them to implement a fluid workflow process. As a result, many online vendors still rely on human employees who are more likely to make mistakes over automated processes,” says CEO of Multiorders, Mantas Bacevičius.
Multiorders is an automated service for online vending SMEs and includes automated
shipping management, meaning that it removes an employee’s need to update customers’
addresses and payment details.
Similarly, an automated system means that when stock levels fall below a certain level an order is automatically sent out to the supplier and updated.